Career mapping tool

Career map

Explore the departments, roles, skills and growth paths across the Independent Agency Customer Service group and Plymouth Rock Home. Select a department, then a role, to see what the job involves and where it can lead.

departments

103

mapped roles

Training & Quality

The Training & Quality department is dedicated to ensuring our company and our people are continuously growing and operating at peak performance. This team designs and delivers all internal learning programs—from new hire orientation to advanced leadership courses—and manages strategic, cross-functional projects (like system rollouts or process improvements). They partner closely with IT for system training, with Underwriting and Claims to ensure regulatory compliance education is up-to-date, and with all Departmental Supervisors to address skill gaps and drive the successful implementation of new business initiatives.

Due to the ever-evolving nature of the organization, the roles shown here may change.

Training & Quality

Instructional Designer

Specialist II / Senior ICTenure 2-5 years

The Instructional Designer is responsible for working collaboratively with subject matter experts and cross-functional partners in the systematic design, development, and delivery of engaging adult learning experiences. You will be key to creating the organization’s learning and development process, reviewing, innovating, and expanding training collateral for Service, Claims, Sales Development, and external Agency partners. This role requires implementing advancements and quantifying success, acting as a peer mentor for trainers, and partnering with the Head of Instructional Design to build the appropriate infrastructure to support and enhance the organization’s current learning environment. Core Responsibilities: - L&D Strategy: Collaborate on the development and implementation of a Learning and Development (L&D) Strategy that fosters a learning culture, leveraging existing collateral and producing a roadmap that demonstrates short-term value while aligning with the longer-term vision. - Standardized Methodology: Build a standardized methodology, similar to the ADDIE Model (Analyze, Design, Develop, Implement, Evaluate), that can be replicated across the organization. - Content Creation: Independently design, develop, and deliver creative, performance-based training programs, modules, and materials in multiple modalities, including synchronous remote learning, e-learning modules (using tools like Brainshark/Articulate), videos, and guides. - Compliance: Coordinate with Legal and HR for the dissemination of training materials related to Legal, Regulatory, and Compliance topics, including monitoring course completion and effectiveness. - Strategic Partnerships: Partner with the Marketing team on B-to-B training modules and collaborate across the enterprise to drive a holistic, aligned L&D program.

Key skills and competencies

This is a senior individual contributor role requiring significant experience in the field of learning design:

Instructional Design Expertise: 5+ years of experience in instructional design techniques, including expertise in developing instructional resources for both classroom and virtual content.
Adult Learning Theories: Deep knowledge of adult learning theories to ensure efficient, effective, and engaging training.
Technology Proficiency: Experience with collaboration tools, digital instructional tools, and Learning Management Systems (LMS).

How success is measured

Coming soon!

Guidelines for promotion into this role

Promotion to Instructional Designer requires a proven ability to lead learning initiatives and strategy: - Design & Implementation: Consistent, demonstrated ability to design and implement complex learning modules and systems. - SME Status: Serve as a Subject Matter Expert (SME) on learning technologies and L&D strategy. - Relationship Building: Established relationships across all facets of leadership to drive enterprise-wide collaboration.

Learning & development

(L&D) Strategy that fosters a learning culture, leveraging existing collateral and producing a roadmap that demonstrates short-term value while aligning with the longer-term vision. - Standardized Methodology: Build a standardized methodology, similar to the ADDIE Model (Analyze, Design, Develop, Implement, Evaluate), that can be replicated across the organization. - Content Creation: Independently design, develop, and deliver creative, performance-based training programs, modules, and materials in multiple modalities, including synchronous remote learning, e-learning modules (using tools like Brainshark/Articulate), videos, and guides. - Compliance: Coordinate with Legal and HR for the dissemination of training materials related to Legal, Regulatory, and Compliance topics, including monitoring course completion and effectiveness. - Strategic Partnerships: Partner with the Marketing team on B-to-B training modules and collaborate across the enterprise to drive a holistic, aligned L&D program. Key Skills & Competencies This is a senior individual contributor role requiring significant experience in the field of learning design: - Instructional Design Expertise: 5+ years of experience in instructional design techniques, including expertise in developing instructional resources for both classroom and virtual content. - Adult Learning Theories: Deep knowledge of adult learning theories to ensure efficient, effective, and engaging training. - Technology Proficiency: Experience with collaboration tools, digital instructional tools, and Learning Management Systems (LMS). KPIs Coming soon! [Interested in speaking with someone currently in this role or scheduling shadowing?](https://forms.office.com/Pages/ResponsePage.aspx?id=kuxmy4_IVUiUJEvbF4Y8LuP0HJ2yFQtFr2Ebz7kQkx5UNkhZSzlFQ0c1OUlSRkJFR0RKOVRMMkpHRC4u) ###### Role Development Learning and Development A Bachelor's degree in Education, Adult Learning, Instructional Systems Design, or a related field is required. Master's degree in education, Instructional Design, or related field is preferred.